Support
We're here to help.
Response times depend on your plan tier. Reach the right channel below, or browse common questions.
Email Support
contact@truelinks.ai
All plans · 24-hour response
Enterprise Chat
Slack Connect
Enterprise plans only · real-time
Bug Reports
contact@truelinks.ai
Include logs and steps to reproduce
Security Disclosures
contact@truelinks.ai
Responsible disclosure only · PGP available
Frequently Asked Questions
Click "Forgot password" on the login page. A reset link will be sent to your registered email address and expires in 30 minutes.
Yes. Navigate to your project → Settings → Export. Data is packaged as a ZIP containing JSON records and original documents. Enterprise accounts may also use the API for bulk export.
TrueLinks uses Google Gemini and OpenAI models routed by task type. The specific model version is shown in each AI response footer. Model choice is automatic and optimised for accuracy and cost.
From the Organisation → Members page, enter a colleague's email and assign a role (Admin, Member, or Viewer). Enterprise accounts may also configure SSO to provision members automatically.
Enterprise accounts on the GCC plan have data stored in GCP me-central1 (Doha). AI inference calls may transit US-region endpoints. See our Privacy Policy for full details.
Go to Billing → Plan and select "Cancel subscription". Your access continues until the end of the paid period. Data is retained for 90 days post-cancellation before deletion.